Wednesday, 28 May 2008
If it wasn't for bad luck then I wouldn't have any luck at all!
I am so annoyed. I am speechless with annoyance. Which is quite a feat for me. I rang the hospital and finally got to speak to Mr Mohammad's secretary. When I asked about my place on the hospital list I was blithely told that I had been taken off the waiting list as per hospital policy (dictated to them by the government) when I was deemed to be unfit for surgery because of my water infection at my pre op testing.(Cured a week later by a course of anti biotics) Oh sorry did no one tell you? Did you not get a letter? Shall I send you one now? Sorry but there is nothing that I can do as I am just a secretary and the manager of the department is on holiday but the good news is that you got put back on the list on the 24th April. When I asked her what date does that give me for an operation then - sometime in August? She said she could not tell me said she would have to have a word with the manager when he comes back from holiday.
When I enquired why she hadn't answered my e mail or ansaphone message and was it not obvious from them that I had no idea I had been taken off the list she said Oh I didn't answer because I didn't have a date to tell you! What happened to politeness? I then explained that my MRI scan would be out of date by then as Mr Mohammad had told me last time that he could not operate with any results over 6 months old. She is now booking me my 7th scan! More waste of NHS money? I suppose I will need another pre op test as well as those results will be out of date as well. God help me if they find another infection at that one. This could go on and on ad nauseum. This is ridiculous. Is this how the hospital meets all it's targets?
I am going to complain. I don't like doing this as I think it makes the specialist see me as a trouble maker and to be avoided etc. I am going to contact the hospital for an explanation of why hospital policy was never explained to me. It might be well known to them but not to patients. I was fully expecting to go in hospital 18 weeks from my letter from February as that was the last communication I have had from them. Hope Hospital (or Salford Royal as it is now known)- you need a massive revamp on the way you treat your patients. My experiences over the last few years have been very unimpressive. What happened to the Patient Charter?
My crafting has taken a back seat today. I have managed to finish the edging of the pink variegated shawl but nothing else. I am finding it hard to concentrate on anything. I feel very depressed about everything. I had set my sights fixed on an end to this constant pain and now find I have to put up with it for another few months. It might be nothing to them but it is the world to me. Many tears have been shed today which no one at the hospital cares a jot about.